Support
CoachPrep is run by Trey.Coach LLC. Choose the channel that fits: chat can answer routine questions now, while email is generally the fastest way to reach support.
AI chat may be able to help right away. CoachPrep aims to respond to support requests within a few business days.
Start here for quick answers
Ask the AI assistant about CoachPrep, study tools, Exam Pass, mentor coaching, billing, or an access problem. Trey reviews the support requests it collects.
Answers are AI generated. Encrypted chat transcripts are retained for up to 90 days.
Best for detailed or formal requests
Use email for account help, billing, questions before you buy, screenshots, attachments, and formal privacy or refund requests.
Browser or phone
Speak with the automated AI receptionist from your browser without dialing internationally, or use the U.S. toll-free number from a supported phone service.
Calls are recorded and transcribed after an announcement. This is not a live or emergency-response line.
Convenient on your phone
Message CoachPrep about study tools, account support, or mentor coaching when mobile messaging is easier than email.
WhatsApp is not monitored for emergencies.
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