Refunds & cancellations

This page explains refunds and cancellations for purchases made through CoachPrep. It applies alongside our Terms.

1. What you can buy

Most of CoachPrep — including the Learn tools, the Daily 10, the glossary, starter practice, and the 13-Week Sprint emails — is free to use. Paid offerings include the CoachPrep Exam Pass, mentor coaching, and any other services purchased through our payment processor, Stripe.

2. Free tools and content

Free tools and content involve no payment, so there is nothing to refund. You can stop using them at any time, and you can unsubscribe from the Sprint emails using the link in any message.

3. Exam Pass and other digital products

The Exam Pass is a one-time digital purchase that unlocks the paid scoring layer for a fixed access window. Because access is delivered immediately, refunds are limited once the paid tools have been substantially used.

You may request a refund within 7 days of purchase if the purchase was accidental, you bought the wrong thing, or you tried the product briefly and it is not a fit. Refunds are not available after substantial use of paid features, such as completing a full timed exam, running the Exam Practice Diagnostic, using Smart Mix or the mistake journal repeatedly, or otherwise using the paid scoring layer as exam preparation.

Duplicate charges, clearly accidental duplicate purchases, unresolved access problems, and products that are materially not as described are handled separately and may be refunded even outside the 7-day fit-check window.

4. Mentor coaching

You can reschedule a session with at least 24 hours' notice at no charge. The Health Check and a single session are refundable if you cancel before the session takes place. For a prepaid mentor coaching package, delivered sessions, missed sessions, and sessions cancelled with less than 24 hours' notice may be treated as used. If your plans change after you start, reach out and we will settle up fairly for any unused eligible hours.

5. How to request a refund

Email coachprep@trey.coach with the email address used at purchase, what you bought, the purchase date, and the reason for the request. We aim to respond within a few business days.

6. How refunds are processed

Approved refunds are issued through Stripe to your original payment method. Depending on your bank or card issuer, it can take several business days for the refund to appear on your statement.

7. Chargebacks

If something is wrong with a charge, please contact us first — we can usually sort it out faster than a formal dispute. Opening a chargeback without contacting us may delay resolution.

8. Your statutory rights

Nothing on this page limits any consumer protection or refund rights you have under applicable law that cannot be waived. Where digital content is delivered immediately, you may be asked to consent to immediate delivery, which can affect a statutory cancellation period where one applies.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it last changed.

10. Contact

Refund or cancellation questions: coachprep@trey.coach. Please submit a refund request by email so we have the purchase details and an accurate written record.

Automated phone support: +1 855-302-7265. Calls are recorded and transcribed after an announcement.

Mailing address: Trey.Coach LLC, 13395 Voyager Pkwy, Ste 130, PMB 2002, Colorado Springs, CO 80921